Resumen
About the Role
Major accountabilities:
- Leading patient journey process and structure across TAs and create an overview of solutions that fit for purpose.
- Development of business model innovations based on current problems in the different business areas
- Support customers and internal stakeholders to identify the best solutions to solve the specific challenge/pain point. Master tools and capabilities to map patients’ journey, identify pain points and connect to solutions.
- Accelerate ‘Repeat and Improve’ quality of local customer initiatives, reassemble and re-apply with internal and external capabilities.
- Develop KPIs set and monitoring/tracking tools. Analyze results to propose solutions for broader implementation and scaling feasibility.
- Engage multiple external stakeholders towards partnerships to enhance patient journey and create alliances.
- Strongly interact and collaborate with multiple stakeholders; internally (Therapeutic areas, digital, legal, compliance, procurement and more) and externally (Healthcare Professionals, private/public hospitals, vendors, institutions) providing insights from healthcare ecosystem.
- Facilitate and drive cross functional meeting and engage all necessary resources to meet mutual objectives.
- Scouting of startups in the field of Digital Health & Healthcare Solutions or internally across regions (SERCE, WEC).
- Transfer of digital trends and insights to the entire company - also on a global level
Job requirements:
- 3-5 years of experience in developing and implementing strategy and solutions that address key customer needs and creates a distinctive customer experience.
- University degree (scientific, economic and business degree).
- Advance Degree in Life science, Health Economics and/or MBA a plus.
- Previous marketing, sales, market access experience
- Strong local knowledge on healthcare systems
- Local language and fluent in English
Competency Profile:
- Strong business acumen
- Strong collaboration, analytical thinking and Strong stakeholders’ management
- Flexible, passionate and a team player.
- Curious and innovative
- Courage to challenge status quo and take smart risks
- Ability to deal with ambiguity and flexibility to adapt to changing conditions
- Communication / Negotiation / influencing skills
- Project Management excellence
- Ability to navigate through matrix team environments to drive business decisions. Excellent planning and strategy development while executing against tight timelines
- Resilient – continuous learning mindset
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
