External Operations Manager

REQ-10028109
Ene 22, 2025
India

Resumen

The External Operations Manager (EOM) is responsible for planning, execution and distribution
activities performed at external vendors. The EOM oversees all outsourcing activities including
packaging, distribution and functions as the key business partner interface with external vendors and
ensures operational excellence within the CMO network, ensuring the delivery of high productivity,
quality and cost effectiveness.
Has operational end to end responsibility for assigned activity. Leads and manages all project and
local network activities and participates in cross-functional teams

About the Role

Major accountabilities:

  • Manages all applicable finance activities, including Request for Proposal (RFP) for bidding & vendor selection, Grants, Purchase Orders (PO), invoice approval and tracking financial metrics.

  • Provides guidance to the CTSM for packaging design optimization. Advises GCS Study Team on packaging designs to ensure optimal usage of available capacity and budget.

  • Manages Order Alignment with GCS Study team members to coordinate packaging order preparation and to ensure proactive resolution of any packaging order related question.

  • Acts as the key business partner for operational interactions with the Vendors. Reviews the vendor capacity, resource planning and distribution tracker and verifies this with the study requirements to ensure the study timelines and specifications are met.

  • Coordinates material routing and inventory management of all drug product, primary packed materials, packaging components and labels for packaging orders at external vendors.

  • Liaises with CTSM/SCM on a regular basis to create packaging orders based on the project specific requirements.

  • Interacts with the SCM and CTSM to flag potential issues or bottlenecks due to availability of PP/DP or locally/ regionally sources items at the respective local hub.

  • Ensures most cost-efficient material flow, minimizing waste and allowing the flexibility to accommodate the changing demand.

  • Manages all packaging activities executed by vendors and ensures agreed milestones and cost are met and creates packaging orders in SAP.

  • Coordinates logistic documents for facilitating import requirements.

  • Manages deviations occurring at external vendors and escalates high level issues/bottlenecks to the relevant internal GCS stakeholders and external partners.

  • Participates or supports external inspections and audits together with TRD QA (and GCP QA where applicable) to assess packaging contractor capabilities.

  • Monitors vendor performance with pre-defined KPIs and collaborates with vendor to identify process optimizations and ensures timely follow up and completion of actions

  • Drive implementation and sustain phase in and outside expertise / organization.

  • Support cultural evolution within own function by showing positive work ethics and influencing others.

  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Ideal Background Education

(minimum/desirable): Degree in science, engineering or equivalent.

Languages: Fluent in English Experience/Professional requirement:

1. >5 years of practical experience in chemical / pharmaceutical industry or > 3 years of experience in field of expertise

2. Good expertise in related field.

3. Good knowledge about the Drug Development process

4. Basic project management, good organization and planning skills

5. Knowledge of relevant regulations (e.g. GMP, HSE etc.) and Novartis specific standards. 6. Demonstrates problem-solving and idea generation skills.

7. Good presentation skills

8. Fundamental Leadership skills.

9. Very good communication, negotiation and interpersonal skills. Ability to work in interdisciplinary team

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Development
Innovative Medicines
India
Hyderabad (Office)
Research & Development
Full time
Regular
No

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10028109

External Operations Manager

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  2. https://talentnetwork.novartis.com/network
  3. https://www.novartis.com/careers/benefits-rewards
  4. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/External-Operations-Manager_REQ-10028109
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  6. https://novartis.wd3.myworkdayjobs.com/en-US/Novartis_Careers/job/Hyderabad-Office/External-Operations-Manager_REQ-10028109