Resumen
Location: Hyderabad #LI Hybrid
About the role:
The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards.
About the Role
Major Accountabilities
• Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS)
A. Use case identification and Requirements finalization
B. Design & Development
C. User Acceptance Testing
D. Content Operations Enhancements and Changes post go-live
E. Responsible and accountable for uniform user experience across the applications and countries deployed
F. Participate in the Investigation of current and new Whatfix functionality
G. Participate in the Testing of current and new Whatfix functionality
H. Participate in the Implementation of current and new Whatfix functionality
• WF Admin - across LDC Dashboards
A. User access Management in Whatfix
B. Maintain "Themes" in Whatfix to align with the Novartis Brand Identity
C. Ensure content is structured as agreed within the Whatfix Dashboard
• Access Management (S/4HANA)
A. User access Management in S4/HANA
B. Training environment support for KT sessions
Minimum Requirements:
- Minimum Bachelors with 5+ years' experience with WhatFix
- Project management, experience of managing multiple complex projects at the same time
- Advanced S/4HANA knowledge
- Experience with Learning tools to produce training content
- Strategic thinking, planning and execution; business savvy
- Consulting, facilitation and business partnering skills
Desired Skills
- Ability to work with a cross-functional, cross-cultural team within a matrix organization
- Strong customer service orientation
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
