Customer Engagement &Solution Partner

Major accountabilities:

• Responsible for complete ownership of assigned Key Accounts; develop product specific and portfolio strategies in line with goals and customer needs; align Account strategy with other key Sales, Marketing, Patient Access, Medical and Managed Care functions and ensures cross-functional resources and support.
• Delivers the Account plans and required financial results for own Key Accounts; works effectively with colleagues in other functions (e.g. Primary Care and Specialty Sales, Marketing etc.) to achieve account sales.
• Responsible for contract optimization, access and reimbursement across the specific customer groups that are relevant to the role or business unit.
• Leads negotiations, contracting, pull-through and formulary management with assigned Key Accounts -Creates and implements programs designed to build long-term relationships with Accounts, based on deep understanding of the customer organization, structure, business strategy and priorities -Builds and sustains long-term customer partnerships with assigned Key Accounts, based on deep understanding of the customer organization, structure, business strategy and priorities.
• Leads cross-functional Account teams and other assigned resources to develop and deliver Account business plans.
• Acts as mentor to other Key Account Managers by sharing best practices on contracting, Account plan development and execution and knowledge of product/disease states, customer segments, and healthcare environment and regulations.
• Communicates customer insights and Account-related activities to internal stakeholders, and engages with them to pursue business opportunities within assigned Accounts.
• Plays a key role in negotations at the regional level and provide strategic inputs and support to the team (as applicable) -May be responsible for leading the tender business and team within the country by coordinating all related activities and stakeholders at local/regional levels -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Sales revenue and revenue growth in assigned accounts -Portfolio and strategic customer development

Minimum Requirements:
Work Experience:

• Strong customer orientation.
• Strong cross functional leadership.
• Significant account management experience.

Skills:

• 5G Technology.
• Account Management.
• B2B (Business To Business).
• B2B Sales.
• Building Construction.
• C (Programming Language).
• Collaboration.
• Crm (Customer Relationship Management).
• Customer Care.
• Customer Experience.
• Customer Marketing.
• Diversity & Inclusion.
• Integrated Marketing.
• Internet.
• Key Account Management.
• Market Development.
• Sales Strategy.
• Small Business.
• Windows.
• Wireless Communication.

Languages :

• English.