REFS Key Account & Business Relationship Manager

Job Specifications

• Establish a regular operating rhythm and meeting structure with Country/Site Heads and User Representatives to obtain an understanding of country and site level demands to identify patterns and dependencies across functions and business units.
• Manage and enable optimization of the real estate portfolio across Switzerland to achieve efficient and sustainable usage of spaces and buildings through strategic site planning in collaboration with multiple business stakeholders, including development and implementation of co-location and relocation strategies
• Closely collaborate with the internal Real Estate Facility, Portfolio, Design, Construction and Infrastructure Management Team and external partner to jointly align and deliver efficient, sustainable and fit-for-purpose solutions to business stakeholders.
• Responsibility and oversight of Workplace Management including team oversight, process set-up, governance structure, cross-functional team meetings and progress tracking.
• Act as an escalation point for country management service delivery and space design issues, and successfully assisted through coordination of the implementation of solutions and the resolution of issues.
• Represent the Real Estate Switzerland department on internal committees (e.g. Health, Safety & Environment, Staff Committee, Biomedical Research & Operations Leadership, Employee Resource Groups).
• Present the Real Estate & Facility Service projects and initiatives to internal business partners, incl. Global Workplace Guidelines, Swiss Real Estate Portfolio Strategy, Facility Management Service Guidelines and changes in the service delivery portfolio.

Minimum Requirements

• Minimum Undergraduate degree in real estate, engineering discipline or similar, professional corporate. Real estate/property management qualification (RICS, MCR, SLCR or similar) would be an advantage.
• 5-10 years of experience in corporate real estate, project management and facilities design
• Must be a strong leader and a team player, which thrives in a start-up like, fast-paced environment.
• Understanding and knowledge of CH real estate markets and market players, land use requirements and regulations with the ability to influence changes to benefit the company’s real estate portfolio
• Experience in workplace project implementation
• Excellent spoken and written English and German skills
• Ability to manage senior stakeholders/customers

Benefits and Rewards:  Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion / EEO: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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