External Operations Manager

Major accountabilities:

• Contributes as unit representative on project teams.
• Ensures that own deliverables are met.
• Interprets results, evaluates data, draws conclusions and reports back to team and management -Coordinates internal and external stakeholders, customers and/or vendors and performs stakeholder management -Proactively drive project execution to ensure key milestones and quality are met -Act as unit representative on development teams and/or other cross functional teams -Communicates issues involved stakeholders and to teams and line management and propose corrective actions -For GMP units: ensure compliance to cGMP -Organizes and ensures regular lessons learned sessions -Coaching and technical training as recognized technical expert or leader.
• Act as mentor for junior and senior associates (academics) also globally -Understand resource constraints and identify and lead cost saving opportunities.
• Might be accountable for a minor budget -Ensure compliance to Novartis and other relevant regulations.
• Writing and reviewing of SOPs.
• As process owner being accountable for process improvement.
• Drive implementation and sustain phase within area of expertise -Consolidate data evaluation, propose solutions and contribute to risk mitigation plans -Act as role model for cultural evolution within TRD -Being accountable for process improvement as leader or member.
• Drive implementation and sustain phase in and outside expertise / organization.
• Support cultural evolution within own function by showing positive work ethics and influencing others.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Adherence to costs, quality (GMP), quantity, and timelines for all assigned tasks/projects -Compliance with Novartis standards, in particular, ethics, health, safety, and environment (HSE), and information security (ISEC) standards.
• Unit KPIs (e.g. FPFV (first patient first visit), LTA (lost time accident), FTR (first time right), Rework Rates, Recalls) -Cross -functional KPIs (if applicable)

Minimum Requirements:
Work Experience:

• Functional Breadth.
• Managing Crises.
• People Challenges.
• Collaborating across boundaries.
• Operations Management and Execution.
• Project Management.
• 3-4 years relevant experience.

Skills:

• Continual Improvement Process.
• Master Data.
• Material Requirements Planning (Mrp).
• Materials Management.
• Production Planning.
• Project Management.
• Supply Chain Planning.
• Supply-Chain Management.
• Technical Requirements.
• Wms (Warehouse Management Systems).

Languages :

• English.