Sommario
About the Role
Senior Knowledge Management Specialist – Process Manager
Location – Hyderabad #LI Hybrid
About the Role:
Leading the implementation and governance of new process in sync with the existing Knowledge Management solutions, aligning them with business goals, establishing performance metrics, managing stakeholder relationships, and driving continuous improvement initiatives. The focus is on enhancing operational efficiency, optimizing knowledge and content management, and promoting organizational growth through process enhancement and collaboration with project teams.
Key Responsibilities:
- Understand and drive newly established processes, creating comprehensive documentation.
- Oversee the implementation and governance of new procedures.
- Collaborate with project teams to ensure processes are aligned with business goals.
- Establish process performance metrics, monitor key indicators, and provide regular updates to senior management.
- Proactively identify process and governance risks, dependencies, roadblocks and inefficiencies and take ownership to drive resolutions directly with stakeholders.
- Possess basic knowledge of Knowledge Management and Content Management.
- Understand the organization of knowledge content within solutions, such as knowledge pages, zones, menus, and taxonomies.
- Commit to learning about data privacy, legal, ethics, risk, and compliance requirements related to content and supporting stakeholders in adhering to these requirements within KM solutions.
- Develop and implement strategies for process improvement that enhance operational efficiency.
Commitment to Diversity & Inclusion: :
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Essential Requirements:
- 11+ years of experience with business consulting, knowledge management, content management, or related in a consulting, corporate or enterprise environment.
- Possess basic knowledge of Knowledge Management and Content Management.
Desirable Requirements:
- Project management experience and qualifications as plus.
- Experience working in multinational, multicultural environments required.
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
