Resumen
About the Role
About the role:
Manage the day-to-day benefits administration for the assigned countries, focusing on customer support, vendor operations relationships, process improvement and people management of the assigned benefits admin experts.
Key Responsibilities:
• Manage the team of benefits admin experts and their performance on day-to-day operational activities.
• Work closely with country P&O PP, regional and local Rewards resources, brokers, benefits vendors and Benify (benefits admin platform) to ensure that the day-to-day administration of the programs is operating efficiently.
• Act as a 1st-level escalation point to employees, country P&O, and payroll teams.
• Train the benefits administration experts on benefits SOPs, processes, benefits technology, etc.
• Act as an SME on the Benify platform and point of contact for Benefits admin experts for technical system queries.
• SPOC for Benify IT team on day-to-day reporting and system-related issues.
• Recognizes and articulates the need for process documentation updates and process improvements.
• Prepares and improves process maps with the help of a benefits admin specialist.
• Acts as a deputy and 2nd line of control to the Service delivery lead.
Key Requirements:
• Bachelor’s degree in operations, accounting or equivalent work experience
• Fluent in English and German: Oral & writing
• Good understanding of benefit plans.
• People management experience
• Good understanding of logical, rules-based software systems
• Experience in Payroll and HR admin operational processes.
You’ll receive: (Applicable for Prague)
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/
Benefits and rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:
https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
